Nantahala Outdoor Center

Outfitter Store Shift Manager

Job Locations US-NC-Bryson City
Job ID
Customer Service/Support


For 48+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's success is our staff’s commitment to our five core values:  Lead by Example, Service Before Self, Do the Right Thing, Work Hard/Play Hard and Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment. 


NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the workplace that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide guests with unforgettable experiences. If this sounds like you, we hope you'll apply to join the NOC team.  





Our Retail Shift Managers assist the Store Management Team by overseeing daily operations on the sales floor and providing leadership to our Retail Sales Guides. They provide our guests with an extraordinary customer experience by sharing their passion for the activities and products that the NOC promotes. 


 Oversee floor operations during shift

  • Provide solutions to any staff or guest questions
  • Make sure change runs are done in a timely manner
  • Responsible for opening/closing duties as outlined by management


Outline the schedule for the day

  • Assign and delegate all work assignments/projects to floor staff
  • Coordinate breaks to maintain proper floor coverage
  • Deliver a clear and cohesive plan for the staff each day


Stocking and cleaning

  • Maintain a well-stocked floor
  • Work alongside staff to ensure a tidy and presentable floor


Ensure a positive guest experience

  • Embrace a high standard for guest service
  • Ensure the guest is the number one priority at all times
  • Provide mediation to guests or staff when necessary
  • Make certain all staff are handling guests appropriately

Training and Communication

  • Train incoming and returning staff as needed
  • Keep lines of communication open with management and fellow staff members

Other duties as assigned. 



  • Prior supervisory experience working in a retail setting 
  • Cash handling experience 
  • Enthusiastic and knowledgeable about the outdoor adventures and products that the NOC promotes and sells
  • Knowledge of Lightspeed retail POS system
  • Knowledge of Microsoft Office Suite

Applicants must:

  • Be punctual, dependable, and proactive in communicating work availability 
  • Function as a team player, take direction, and also work independently
  • Be willing to learn about new products and the adventure offerings local to our region
  • Be comfortable in a fast paced and dynamic environment
  • Be effective at communicating with coworkers

  • Take ownership of the work you do

  • Adhere to NOC Guide Handbook and Outfitter's Store specific policies

Physical requirements and working environment:

  • Ability to stand for long periods of time
  • Comfortable climbing ladders and stairs 
  • Ability to stoop, bend, twist
  • Must be able to lift 50lbs
  • Must speak clearly and concisely 
  • Comfortable working in a guest facing position



The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.


The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.


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