For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: Lead by Example, Service Before Self, Do the Right Thing, Work Hard/Play Hard and Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.
NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.
The Senior Director, Hospitality and Lodging leads the Nantahala-based hospitality teams of Lodging, Repair & Maintenance and Food & Beverage. The physical locations include one year-round and two seasonal restaurants, as well as 5 cabins and 24 Hostel lodging. The successful candidate must demonstrate experience in working in a team environment to deliver superior guest service standards, as well as the know-how to measure their successful execution. This position requires a person to teach and delegate responsibilities, organize complex projects, establish priorities consistent with the company objectives and manage budgetary requirements. The ideal candidate needs to be a strategic business leader who will own the delivery of all hospitality-related aspects of the Nantahala Campus. Implementing brand initiatives with the objective of meeting or exceeding guest expectations, resulting in increased guest loyalty, well maintaining profit is a priority for this role. Success in this position will be measured through business performance as well as communication and accountability of direct reports.
Preferred course of study: Business Administration, Hospitality, Tourism, Hotel Administration or related
Physical Requirements and Environment
The above noted description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position. As the nature of business demands change, so too may the essential functions of the position.
The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business