Nantahala Outdoor Center

  • Pigeon Head Guide

    Job Locations US-TN-Hartford
    Seasonal
    Job ID
    2019-1166
    Category
    Variable Employee
  • Overview

    For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, and provides unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our five core values: Lead by Example, Do the Right Thing, Service Before Self, Work Hard-Play Hard, Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

     

    NOC career opportunities offer prospects the rare ability to work in beautiful locations, to grow their skills, and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

     

    Job Summary

    The Nantahala Outdoor Center is seeking a Head Guide to perform all jobs necessary for the Pigeon Outpost's operation on a daily, weekly, and monthly basis. The Pigeon Head Guide will attend to all aspects of outpost rafting operation, function as a role model for other river staff, and provide feedback regarding staff performance. This is a variable position, and reports to the Outpost Manager. 

     

    Primary Functions

    • Attend to all aspects of the outpost rafting operation
    • Perform all functions as a role model for other river staff and provide feedback regarding staff performance
    • Assist with administrative tasks at the Pigeon Outpost and elsewhere in the NOC community
    • Perform all jobs necessary for the Pigeon Outpost’s operation on a daily, weekly, and monthly basis
    • Participate actively as a member of the management team
    • Be an accessible, participating member of the outpost community
    • Be flexible and willing to perform any task necessary for the function of the river operation and outpost

    Responsibilities

    • Oversee all aspects of the river operation and river staff administration
    • Train and check out new guides and trip leaders
    • Track the training progress of new guides, trip leaders, kayak guides, and bus drivers
    • Organize enhanced skill training for staff (examples: throw rope practice, SWR, First aid scenarios, high/low water training sessions)
    • Oversee quiet hours and prevent or report infractions of Outpost and company living policies
    • Drive buses and other company vehicles in accordance with all state and federal laws and NOC policy on occasion
    • Train and check out new bus drivers on occasion
    • Special Projects as assigned by the Assistant manager or Outpost manager

    Qualifications

     REQUIRED

    • High school diploma or equivalency
    • Strong guiding background
    • Knowledge of river procedures and outpost operating procedures
    • Prior trip leading experience preferred
    • Valid driver's license
    • Must pass a criminal background check
    • Advanced Wilderness First Aid, or medical certification equivalent 

    PREFERRED

    • CDL certification or willingness to obtain
    • Familiar with Microsoft Office, ADP, and Checkfront reservation system

    Applicants must be:

    • 21 years of age or older

    Physical Requirements and Working Conditions:

    • Must be able to lift 100 lbs over head
    • Must be able to be on your feet for several hours
    • Must be able to swim in fast current
    • Must be able to work in all kinds of weather conditions

     

    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.


    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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