Nantahala Outdoor Center

  • Assistant Manager - French Broad River

    Job Locations US-NC-Walnut
    Job ID
    2018-1153
    Category
    Adventure
    Job Classification
    Seasonal
  • Overview

    For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: Lead by Example, Service Before Self, Do the Right Thing, Work Hard/Play Hard and Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

     

    NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

     

     

    Job Summary

     

    The Assistant River Manager is responsible for relationship building, communication and administrative/logistical duties for the French Broad River Operation including: planning, accounting, marketing, reservations, staff management, hiring paperwork, training, and many other functions described in detail below.

    Responsibilities

    Administrative/Logistic

    • Capable and willinging to perform all aspects of rafting operations and outpost duties. (For example: Drive the bus, load boats, guide river trips, staff scheduling and fill in where needed in the operation)
    • Work within the budget by closely tracking and monitoring expenses, especially labor
    • Set and hold firm to the standards and expectations of NOC for the French Broad River
    • Oversee all aspects of the daily guide/trip work schedule.
    • In cooperation with the Manager, the Assistant River Manager must make resource adjustments in NOC’s reservations system in accordance with availability and booking needs to ensure adequate resources are available throughout the day.
    • Share responsibility for ordering, purchasing and maintenance of facilities, equipment and supplies necessary to the Operation
    • Familiarity with and aptness to uphold safety and emergency requirements of NOC and other governing bodies
    • Work with the Manager to ensure compliance with the regulations of various governing agencies
    • Develop and maintain key relationships with all governing and permitting agencies as well as local connections that are key to running an efficient operation
    • Hold the highest level of standards to ensure NOC guests continue to expect the highest levels of quality service and professionalism from start to finish
    • Ensure a positive team dynamic among river staff
    • Manage and maintain a healthy community for guides while at work
    • Ensure all precautions are taken into consideration when evaluating any operational or on water issue to satisfy the NOC standard of Safe, Fun and Efficient trips for both Guests and Guides 

    Communication 

    • Clearly communicate with Guides, other NOC Departments and individuals both internally and externally to provide smooth daily operations and a healthy staff culture
    • Update interpretive plans and implement guide testing to deliver on the NOC brand promise
    • Communicate and work closely with the French Broad River Manager and other River Managers to ensure that availability and resources are adjusted appropriately to drive maximum efficiency/profit for NOC
    • Regularly communicate expectations to all staff and annually have a one on one with all seasonal staff as to their performance

    Supervision

    • Supervise a variety of positions including, but not limited to, Trip Leaders, Head Guides, Guides, Drivers, Photographers, Retail Personnel, Food Service Personnel and Repair and Maintenance Personnel

    Other duties as assigned.

     

    Qualifications

    REQUIRED

    • River knowledge, skills and abilities necessary to perform work assignments of river operations
    • A high level of whitewater rafting experience and expertise
    • High school diploma or GED equivalent
    • Must possess a valid driver's license with a clean driving record
    • Possess licenses and certifications required by statute or regulation: The Assistant River Manager should possess or be prepared and able to obtain quickly and efficiently:
      • A current CDL with passenger and air brake endorsements.
      • AWFA and CPR certification or a higher level of first aid/CPR training other river rescue certifications a plus

    PREFERRED

    • Previous experience as a NOC Guide and Trip Leader

    Applicants should:

    • Exhibit strong social skills and an assertive personality to be effective in dealing with, juggle and mediate where needed with guides, guests, other departments and companies as well as all others who impact the operation
    • Be willing to embody and model the goals and focus of the management team and NOC, in particular, responsibility, accountability, flexibility, and the desire to provide our guests with a high-quality experience
    • Demonstrate strong guest service orientation and ability
    • Demonstrate flexible and efficient time management with the ability to prioritize workload
    • Utilize poise, tact, diplomacy, professionalism and accountability
    • Be self-disciplined, detail oriented and highly organized
    • Show the ability to function as a team player, take direction as well as function independently
    • Have passion for the outdoor industry and leading an outdoor lifestyle

    PHYSICAL DEMANDS

    • Must be physically capable of maneuvering rafts both on the water by steering and guiding, and on land by carrying and lifting
    • Must be able to life 50lbs repeatedly 
    • Comfortable sitting in raft for long periods of time and standing for long periods of time as well as able to bend, stoop and twist
    • Comfortable working outside in varying weather conditions (heat, cold, wind, rain)

     

     

    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.


    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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