Nantahala Outdoor Center

  • Group Sales Representative

    Job Locations US-NC-Bryson City
    Job ID
    2018-1151
    Category
    Sales
    Job Classification
    Year Round
  • Overview

    For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: Lead by Example, Service Before Self, Do the Right Thing, Work Hard/Play Hard and Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

     

    NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

     

    JOB SUMMARY 

     

    NOC is looking for an individual that is passionate about selling outdoor adventure and experiences to our groups and guests! In this role you will work closely with the VP of Sales, Sales Manager, Marketing and department heads to fulfill all the aspects and responsibilities of this role.

     

    This is a full-time, benefits eligible position with NOC and reports to the Sales Manager. 

     

    Responsibilities

    Primary Functions

    • Generate sales for all NOC properties, assets, attractions and activities equaling or exceeding assigned sales budgets
    • Book and manage NOC’s Group & Custom account reservation processes and systems
    • Prospect and close outside sales leads and calls
    • Gain a thorough knowledge of NOC customer channels, relationships, and product line up
    • Track sales efforts, excel in customer follow up and renew existing business

    Core Competencies

    • Maintain existing group business while also growing/developing new custom group business
    • Cold call potential groups to generate interest in the various NOC offerings
    • Identify customer needs, ask questions and offer solutions to potential customers and prospects
    • Make recommendations and present them to group leaders that will result in the highest possible customer satisfaction
    • Select the best combination of activities, meals and lodging options for each group
    • Book large groups to assure best utilization of NOC’s lodging and recreational resources 
    • Monitor account progress and communicate to group leaders about all aspects of their reservation prior to their arrival date
    • Support group leaders with materials and detailed information about NOC to share with their attendees
    • Assure prompt response to all sales inquiries
    • Collaborate with all NOC departments to ensure that all groups are attended to according to plan
    • Embrace all technology platforms necessary to track sales processes, and book group reservations (Resmark, Outlook, Google Docs, and others)
    • Communicate meeting schedules and travel needs to all necessary parties
    • Construct customized presentations and programs for each prospect and client
    • Create new business initiatives and growth plans for existing group business
    • Build key relationships within a designated market segment
    • Monitor trends and source new sales channels
    • Attend multi-day trade shows (requiring overnight travel)
    • Work with Sales Manager to build annual plans around customer service and guest surveys
    • Monitor ROI on show attendance, partnerships and outside sales efforts
    • Monitor profitability and margins of large group accounts
    • Create call reports, metrics and sales reporting as directed by management

     

    Qualifications

    Preferred qualifications:

    • B.S./B.A. in Hospitality, Business or Marketing 
    • Minimum 2-5 years sales experience with tangible success record

    Applicants must have:

    • Strong interpersonal skills
    • Reliable and conscientious
    • Excellent written and oral communication skills
    • Ability to manage multiple projects while also accomplishing day to day task
    • Excellent time management skills
    • Clean driving record and valid driver's license

    Applicants must be:

    • Proficienct in Windows, MS Office, CRM programs
    • Familiar with outdoor recreation product and/or travel and tourism products

     

    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

     

    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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