Nantahala Outdoor Center

Gatlinburg Store Assistant Manager

Job Locations US-TN-Gatlinburg
Job ID
2018-1137
Category
Management
Job Classification
Year Round

Overview

Job Title: Gatlinburg Store Assistant Manager
Position reports to: Gatlinburg Store Manager

Job Location: Gatlinburg, TN

 

For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: lead by example, service before self, do the right thing, work hard/play hard and make it happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

 

NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.



Position Summary:

The Assistant Store Manager will assist in managing the Gatlinburg Store with the short and long term goals of NOC retail in mind. This position will assist the Store Manager in achieving and exceeding customer service and revenue goals of the Store while monitoring store and payroll expenses. The Assistant Store Manager will be a leader in the store by contributing to a positive work environment through professional interactions with teammates, guests, and vendor partners. Finally, the Assistant Store Manager will contribute to and ensure that expectations and the mission of NOC retail is upheld.

Responsibilities

OPERATIONS

  • Act as store manager in store manager’s absence
  • Supervise staff of up to 40 employees comprised of sales associates and shift managers
  • Perform manager responsibilities including opening and closing procedures as needed
  • Assist in ordering office supplies and creating systems for a more efficient work environment
  • Resolve employee issues through leadership, mediation, and staff development techniques
  • Drive store success and profitability by meeting sales and service goals set by store manager
  • Assist in monitoring controllable store expenses to maximize store profitability and efficiency
  • Maintain positive and open relationships with all other departments at the NOC

PLANNING

  • Assist store manager with store budgeting including active payroll management
  • Prepare staff schedule 2-4 weeks ahead
  • Ensure balance of product knowledge on each shift
  • Schedule team meetings as directed by the store manager

INVENTORY MANAGEMENT/MERCHANDISING

  • Monitor inventory accuracy using Counterpoint reporting system
  • Assist in executing physical inventories, cycle counts, and other practices to ensure accuracy in inventory processes
  • Work with merchandising team in maintaining comfortable and relevant product selection with a focus on future planning
  • Implement and maintain visual merchandising standards

STAFF TRAINING AND DEVELOPMENT

  • Ensure that all NOC policies and procedures are communicated to staff and upheld
  • Ensure an environment in which the guest experience is the most important value in NOC retail
  • Promote and monitor quality guest experiences through training and leading through example
  • Implement and schedule product training, including vendor clinics
  • Foster an environment focused on coaching and feedback
  • Assist in hiring qualified seasonal and year round staff
  • Inspire an enjoyable and productive work environment
  • Assist store manager in evaluating employee performance. Coach employees as needed while adhering to company policies
  • Assist with the on-boarding of new employees
  • Assist with customer service and guest experience sales training

Additional duties as assigned by store manager

Qualifications

  • Prioritize guest experiences over all other projects
  • Self-motivated to sustain productive work
  • Team player who can motivate, encourage, and form staff into a cohesive unit
  • Enthusiastic to grow success in the store and join NOC culture
  • Effective communication skills and problem solving abilities
  • Innovative
  • Detail oriented
  • Able to stand/walk for extended periods of time, able to safely lift objects up to 50 lbs, comfortable climbing ladders and carrying boxes up and down stairs
  • Available to work a typical retail schedule, available 7 days a week and some holidays
  • Familiarity with the NOC culture, values, and mission preferred
  • Priority will be given to applicants with knowledge, skills, or experience relevant to the outdoors

 

Preferred Education and Experience:

  • 1-2 years retail management experience preferred or an extensive and successful outdoor retail background
  • Bachelor’s degree preferred

 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

 

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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