Nantahala Outdoor Center

Reservationist - Wesser Main Campus

US-NC-Bryson City
Job ID
2018-1134
Category
Sales
Job Classification
Seasonal

Overview

NOC_logo_rectangle smaller

 

NOW ACCEPTING APPLICATIONS FOR OUR

2018 SPRING/SUMMER SEASON!!!

 

 

Job Title: Reservationist
Position reports to: GRO Manager & Asst. Manager

Job Location: Wesser


 

For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, food service, lodging and trip planning services. Behind NOC's rapid growth is our staff’s commitment to our five core values: lead by example, service before self, do the right thing, work hard/play hard and make it happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

 

NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

 

Job Summary: 

 

At the Nantahala Outdoor Center, our Reservationists are the first line of communication to our guests! They help guide the guest through the many outdoor adventures we offer.  As a Reservationist, you enjoy the best combination of access to outdoor fun and the ability to earn more money based on your experience with our activities.  We encourage our Reservationists to experience all of our activities through paid continuing education. This allows our Reservationists to experience, first-hand, the trips that they will be helping our guests book. 

 

 

Responsibilities

  • Developing rapport with guests to help each reserve the best possible NOC itinerary to meet their needs, including day activities, clinics, instruction and lodging
  • Providing knowledge to enhance the guest experience, including sharing information about NOC experiences: driving directions, what to bring, shopping, dining, and lodging options, NOC events, activities, and entertainment
  • Understanding the particulars of the varying activities and departments to best respond to guests’ questions and redirect calls as necessary Other Reservations office tasks as assigned

 

Qualifications

 

Applicants should have great communication skills, a strong sense of guest service and enthusiasm for sharing outdoor activities with others. To ensure complete product knowledge and ability to direct guests to their perfect vacation activity, applicants should be interested in learning about all facets of NOC offerings.

 

Applicants must be able to sit for long periods of time, speak clearly and concisely and be self motivated to sustain productive work. 

 

Preferred Education and Experience:

Prior experience with guest service and/or sales is ideal but not necessary.

No previous outdoor experience is required, but a passion for helping guests is!

 

 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.


The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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