Nantahala Outdoor Center

  • Custom & Group Service Coordinator

    Seasonal
    Job ID
    2017-1128
    Category
    Customer Service/Support
  • Overview

    For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, and provides unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our three core values: excellence in outdoor adventures, active corporate citizenship and unmatched high-quality work environments. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

     

    NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place and wish to join a unique, values-driven organization. They aspire to excellence in their fields and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

     

    Job Summary

     

    Love being outside? Do you thrive in a fast paced and customer centered environment? Do you love seeing kids have the time of their lives? If so, we encourage you to apply!

     

    The Custom & Group Service Coordinator is a guest facing position that works closely with the Group Sales Team and will be expected to manage NOC's large custom account reservations. This position will work with group leaders and cultivate and own relationships with NOC partners and promote NOC activities. You will be facilitating custom program itineraries that effectively utilize NOC's lodging, dining and recreational resources. Once the groups arrive on-site, this position will greet, guide and provide overall support to group leaders while they enjoy the best selected array of activities available while visiting NOC's campus.

     

    The Custom & Group Service Coordinator position is an hourly, seasonal position and reports to the Group Sales Manager. This position typically runs from March into October.

    Responsibilities

    • Greet custom groups at Wesser campus and seeing to their needs during their visit.
    • Print rosters from Resmark at least 3 weeks out from visit.
    • Coordinate with Operations and Food & Beverage to confirm schedules and needs.
    • Work with Sales Coordinator to communicate with Custom/Group Sales Reps regarding special needs.
    • Collect waivers, coordinate meals and generally see to Custom/Group guest needs.

    Qualifications

    REQUIRED

    • Familiarity with MS Office
    • Basic computer skills
    • Valid drivers license and clean driving record

    Applicants must:

    • Be detail oriented and highly organized
    • Be able to handle multiple issues with positivity and poise
    • Have excellent communication skills
    • Be efficient with time management and able to meet meet deadlines
    • Be a self starter and able to prioritize workload
    • Demonstrate tact, poise, diplomacy, professionalism
    • Sustain productive work with, at times, little supervision
    • A strong sense of guest services and enthusiasm for sharing outdoor activities with others
    • An interest in learning about all NOC offerings
    • A friendly, courteous and patient demeanor
    • Embody and exemplify NOC Core Values and Standards of Conduct

    Physical Requirements and Environment 

    • Must be comfortable on your feet for long periods of time
    • Must be comfortable walking over uneven terrain and frequently walking up and down hills
    • Must be able to lift and carry 30lbs over short distances
    • Must be able to lift and carry 15lbs over longer distances
    • Must be comfortable working in varying weather conditions (heat, cold, wind, rain)
    • Must be comfortable working in an office environment

     

    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.


    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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