Nantahala Outdoor Center

Manager, Facilities and Grounds

US-NC-Bryson City
Job ID
Job Classification
Year Round


Job Title: Manager, Facilities and Grounds

Job Location: Bryson City, NC


For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: lead by example, service before self, do the right thing, work hard/play hard and make it happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.


NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.




The Facilities and Grounds Manager is directly responsible for making sure that facilities and the grounds are maintained and meet the needs of the user at all campus operartions and staff housing properties. This position oversees any and all general maintenance to ensure the working environment/facilities are operating properly and are maintained and safe. Being a service department, a positive attitude to guests, contract service providers and staff is important to remaining good rapport and service.



  • Carpentry/Woodworking      
  • Electrical                              
  • Plumbing                                
  • Appliance Repair                  
  • Painting and Finishing          
  • HVAC evaluation/light service        
  • Property General Maintenance         



  • Overall production of the maintenance, landscape/grounds and trash services, which enhance the property for the full enjoyment of guests and staff
  • Complete light to medium carpentry projects as required
  • Address electrical issues and troubleshoot existing circuits that may go down
  • Maintain non-architectural plumbing and replace plumbing fixtures and plumb new equipment as needed
  • Make necessary repairs to appliances, buildings and structures 
  • Paint and refinish buildings and one off projects when needed
  • Repair and maintain HVAC systems
  • Maintain inspections on fire suppression devices, sprinkler system and other items related to required building inspections needed to pass on a regular basis
  • Manage the grounds of all Wesser based properties
  • Evaluate on an annual basis the capital expenditure needs of the facilities and assist in any long term planning in regards to facilities and site expansion
  • Negotiate contracts/bids for service agreements, regular projects and capital projects to optimize product and service quality at the best possible price
  • Determine staffing needs and oversee recruiting, selecting, hiring and training of team members
  • Create annual departmental budget for common, capital and for-profit entities
  • Maintain accurate records for all facets pertinent to the department operation
  • Serve as contact for reporting significant and/or catastrophic damage or loss to buildings and/or equipment and work to mitigate loss and expedite solutions
  • Conduct property audits to assess maintenance programs and standards related to the properties, including, mechanical, electrical, HVAC and other related equipment
  • Oversee all subcontractor work completed for the site



Positions supervised:

  • Maintenance staff
  • Grounds keeping staff or subcontractor
  • Garbage collection

 Manuals, guides, and references for job specifics in this position:

  • Departmental checklists for repair requests
  • Master key logs and issuance
  • Property Maintenance Plan
  • Pest Management Plan

Issues/decisions referred to Director before taking action:

  • Replacement of appliances and equipment
  • Expense that will exceed project budget
  • Any unplanned project, repair, or expense in excess of $1k


Minimum requirements including licenses, certifications, education, training and skills:

  • Advanced practical skill level; electric, plumbing and carpentry
  • Minimum of 5-8 years supervisory and management experience
  • Valid Driver’s License
  • HVAC experience
  • Working knowledge of tools and procedures related to all maintenance and construction trade
  • Available for 'on-call' to include weekends and holidays
  • Two year property management degree or relevant supervisory experience preferred
  • Knowledge of commercial property
  • Knowledge of federal regulations in the operations field
  • Proficient in Microsoft Excel, Word, Power Point and Outlook
  • Easily adaptable to software programs
  • State licenses a plus
  • Ability to work in all weather conditions
  • Ability to work with a variety of personalities to accomplish the desired outcome, to include guest, staff and subcontractors


The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.


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