Nantahala Outdoor Center

  • Rental Operations - Adventure Center

    Job Locations US-NC-Bryson City
    Seasonal
    Job ID
    2017-1117
    Category
    Adventure
  • Overview

    For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, food service, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: Lead by Example, Service Before Self, Do the Right thing, work hard/play hard and make it happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

     

    NOCC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

     

    JOB SUMMARY 

     

    If you enjoy working outdoors in a fast paced environment with like-minded individuals that love the outdoors then look no further, we have the job for you!

     

    Working in Rentals, you have the unique opportunity to work in three different roles, Rentals Check-In, Truck and Trailer and Back Beach. In these roles, you help to facilitate awesome adventures for our guests and play a key role in their experience by assisting them with pre and post trip operations. 

     

    This is a seasonal position and reports to the Nantahala Rafting Management team. During the season (May - June), this role can usually expect to work 5 days a week and are working in an outdoor environment. NOC is looking to hire individuals that are available to start in May and June and are able to join us for a minimum of 3 months. Due to the seasonal demand of this position time off requests are limited and should be kept to a minimum. Black out dates for time off requests are July 1st - August 15th. 

     

    This position has the potential for pay increases depending on applicants qualifications and if they are able to perform all three roles (Rentals Check-In, Truck and Trailer and Back Beach).

    Responsibilities

    Adventure Center - Rentals Check-in

    • Greet, check-in and verify waivers for rentals guests
    • Gear up rentals guests with booties, wetsuit, splash jacket, PFD, helmet and paddle
    • Conduct safety talk and start safety video
    • Inform guests on NOC adventure products
    • Properly sanitize and put away gear after the trip
    • Assist River Guides with moving and loading rafts and duckies

    Truck and Trailer

    • Greet guests that arrive on bus at the put-in
    • Assign guests a boat according to roster
    • Inflate and prep boats based on trip numbers
    • Assist guest with carrying their boat to the river when necessary
    • Coordinate with Adventure Center staff to properly plan how many boats need to be ready and when

    Back Beach

    • Inform and alert guests of the take out as they finish their trip
    • Perform rescues for guests that have missed the take out when necessary
    • Coordinate the organization and stacking of boats at the take-out
    • Instruct guests on post trip tasks
    • Assist River Guides with loading and throwing boats at the end of the day

    Other duties as assigned.

     

    Qualifications

    REQUIRED

    • Valid Driver's License and a clean motor vehicle record

    PREFERRED

    • 21 years of age or older for insurance reasons
    •  

     

    Applicants must have:

    • A professional appearance and attitude
    • Ability to sustain productive work with little supervision
    • Ability to learn and instruct the basics of water safety
    • Able and willing to train and assist in basic rescues
    • Capable of providing an excellent guest experience
    • Capable of maintaining composure under stress 
    • A self starter

    • Effective at communicating with coworkers

    • Willing to take ownership of the work you do

    Physical Requirements and Environment:

    • Comfortable in a fast paced and dynamic environment
    • Comfortable working in a guest facing position
    • Comfortable driving on winding mountain roads and in some instances with a trailer
    • Comfortable in whitewater
    • Ability to move and lift up to 50lbs repetively, overhead lifting is often required 
    • Ability to bend, stoop, twist
    • Comfortable working in various climates (heat, cold, wind, rain)

    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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