Nantahala Outdoor Center

  • Assistant Manager - Pigeon River

    Job Locations US-TN-Hartford
    Job ID
    2017-1093
    Category
    Adventure
    Job Classification
    Seasonal
  • Overview

     

    For 40+ years NOC has lead the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: lead by example, service before self, do the right thing, work hard/play hard and make it happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

     

    NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

     

     

    Job Summary: 

     

    Join NOC's Pigeon River team as the Assistant River Manager! In this position you are responsible for building relationships, effectively communicating with your team and executing administrative, logistical and operational duties for the Pigeon River Outpost. 

     

    NOC's Pigeon River Outpost is located in Hartford, TN right on the Pigeon River. The Pigeon is a fun and fast paced work environment with affordable housing right at the take-out. Since the Pigeon is a dam released river it operates on the same weekly schedule throughout the duration of the season  (weekly release schedule is Tuesday, Wednesday, Thursday and Saturday). Due to the river schedule it is common for our Pigeon team to take advantage of their days off to paddle, raft and hike together. 

     

    This position is classified as summer seasonal and reports to the Pigeon River Manager. This position has an anticipated start date and end date of April 1st and October 1st. Due to the seasonal nature of the business hours will vary from week to week. 

     

    The Pigeon Assistant River Manager will supervise a variety of positions including, but not limited to: Trip Leaders, Guides, Guide Trainers, Drivers, Photographers, Retail Personnel and Head Guides.

    Responsibilities

    Administrative/Logistic

    • Capable and willing to perform all aspects of rafting operations and outpost duties (for example: drive the bus, load boats, guide river trips, schedule staff)
    • Work within the budget, by closely tracking and monitoring expenses, especially labor
    • Adhere to the standards and expectations of NOC for the Pigeon River
    • Ensure compliance of all government and other regulatory bodies’ rules and regulations
    • Oversee all aspects of the daily guide/trip work schedule In cooperation with the Manager, the Assistant River Manager must make equipment adjustments in Resmark and Reserve Direct in accordance with availability and booking needs to ensure adequate resources are available throughout the day.
    • Shares responsibility for ordering, purchasing and maintenance of facilities, equipment and supplies necessary to the operation.
    • Adhere to and uphold safety and emergency requirements of NOC and other governing bodies.
    • Assign daily opening and closing duties for the operation and ensure equipment is being properly cared for
    • Work closely with Group Sales to ensure that each NOC group is taken care of to the highest of NOC standards
    • Work closely with/at the Gatlinburg store and other key Gatlinburg connections to promote river trips
    • Approve, enter and monitor ADP time and attendance on a weekly basis

     

    Relationship Building

    • Develop and maintain key relationships with all governing and permitting agencies as well as local connections that are key to running an efficient operation
    • Hold the highest level of standards to ensure NOC guests continue to expect the highest levels of quality, service and professionalism
    • Ensure a positive team dynamic amongst river staff
    • Manage and maintain a healthy community for Guides while at work
    • Ensure all precautions are taken into consideration when evaluating any operational or on water issue to satisfy the NOC standard of safe, fun and efficient trips

     Communication

    • Communicate with Guides, other NOC Departments and individuals both internally and externally to provide smooth daily operations and a healthy staff culture
    • Communicate and work closely with the Pigeon River Manager, General Manager of Outposts and other River Managers to ensure that availability and resources are adjusted appropriately to drive maximum efficiency/profit
    • Communicate, regulary, the expectations to all staff
    • Conduct annual performance reviews with all seasonal staff

    Other duties as assigned. 

    Qualifications

    REQUIRED

    • River knowledge, skills and abilities necessary to perform work assignments of the river operations 
    • High school diploma or GED equivalent
    • High level of whitewater rafting experience and expertise 
    • Must possess a valid driver's license with a clean driving record
    • Possess or quickly be able to obtain quickly and efficiently licenses and certifications required by statute or regulation: 
      • A current CDL with passenger and air brake endorsements
      • AWFA and CPR certification or a higher level of First Aid/CPR training

    PREFERRED

    • ACA Swiftwater or Rescue 3 certification
    • Previous experience as a NOC Trip Leader

    Applicants should:

    • Be focused on the guest experience
    • Be dependable and accountable
    • Be flexible
    • Be efficient with time management
    • Demonstrate tact, poise, diplomacy, professionalism
    • Be a team player
    • Sustain productive work with, at times, little supervision
    • Have a passion for the outdoor industry and leading an outdoor lifestyle
    • Be detail oriented, highly organized and be able to take direction
    • Have strong social skills and an assertive personality
    • Embody and exemplify NOC Core Values and Standards of Conduct

    PHYSICAL DEMANDS

    • Must be physically capable of maneuvering rafts both on the water by steering and guiding and on land by carrying and lifting
    • Applicants should be able to lift 50lbs repetively
    • Applicants should be comfortable sitting in raft for long periods of time and standing for long periods of time as well as able to bend, stoop and twist
    • Applicants should be comfortable working outside in varying weather conditions (heat, cold, wind, rain)

     

    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.


    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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