Nantahala Outdoor Center

  • Assistant Manager - Nantahala Rafting

    Job Locations US-NC-Bryson City
    Job ID
    2016-1084
    Category
    Adventure
    Job Classification
    Year Round
  • Overview

    For 40+ years NOC has lead the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: lead by example, service before self, do the right thing, work hard/play hard and make it happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

     

    NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

     

     

    Job Summary

     

    Join NOC as the Nantahala Assistant River Manager! In this position you are responsible for administrative, logistical and operational duties that are necessary to the Nantahala River operation. 

     

    In this role, Assistant Managers have the opportunity to lead a large team, affect positive change and play a key management role within their department. This is a great opportunity for any river savvy individuals that want to gain a deeper knowledge of a large scale river operation and work in many different roles and capacities. This is a dynamic, fast paced position and the Assistant Manager is expected to work in the office and on the river to fulfill their job responsibilities. In addition, this role has the opportunity to grow their technical skill-set through advanced training and certifications.

     

    This position is classified as 9/12 (which means the employee works for 9 months but is paid over the course of the 12 months), benefits eligible and reports to the Nantahala Operations Manager. This position has an anticipated start date in early February and is expected to work 9 months from start date. Due to the seasonal nature of the business, hours and schedule can vary from week to week. 

     

    The Nantahala Assistant River Manager will supervise a variety of positions to include, but not limited to: Head Guides, Trip Leaders, Czars, Guides, Guide Trainers, Drivers and Adventure Center Staff. 

     

    Responsibilities

    Staffing

    • Interview and hire all Adventure Center Employees, Lake Guides and Bus Drivers
    • On-board all new hires and rehires in a timely, accurate, and efficient manner while following all hiring guidelines
    • Schedule Orientations and training for all new hires 
    • Maintain accurate and updated contact list for all Guides and Taxi staff
    • Coordinate and conduct performance reviews and exit interviews
    • Complete all end of season paperwork for each employee

    Payroll

    • Enter time and attendance on a daily basis and accurately process payroll by deadline outlined by Payroll
    • Maintain open communication with HR and Payroll to ensure all employees are properly recording time
    • Resolve any payroll issues in a timely manner   
    • Monitor hours and minimize overtime hours

    Scheduling

    • Manage timely posting of the 'Daily Schedule' and 'Weekly Forecast Schedule'
    • Maintain an accurate and updated Adventure Center Staff/Taxi contact list
    • Responsible for effectively communicating with guide staff about our scheduling program, tools for checking the schedule, and how to request for time off
    • Coordinate a weekly schedule for Guides, Taxi and Bus Drivers

    Training and Leadership

    • Assist with coordinating and/or teaching POD
    • Organizing Continuing Education sessions throughout season
    • On-river guided trip audit once per week during peak season
    • Facilitate a positive, supportive and productive work environment for Nantahala River staff
    • Coach staff on NOC's standards and expectations in order to ensure NOC Guests have a high quality and professional experience
    • Promote staff development through implementation of interpretive and skill based training
    • Coordinate and conduct staff performance reviews and exit feedback loops

    Operations

    • Assist Operations Manager with day-to-day supervision of guests, staff and general quality assurance
    • Supervise daily opening and closing duties of operations to protect guests, staff, and equipment and ensure that labor is monitored closely
    • Delegate weekly/daily tasks for Senior River Staff and assign key functions to Head Guides/Lead Guides
    • Assist operations with driving, loading boats, guiding river trips, welcoming guests and otherwise filling in where needed
    • Cooperate with Operations Manager and General Manager to identify inventory and staff resource needs for daily/weekly operations
    • Collaborate with Reservations and Group Sales to maximize operational flexibility helping to best accommodate each NOC group
    • Become knowledgeable of safety requirements of NOC, and reporting/regulations of the Forest Service, CMV, OSHA and other governing agencies
    • Cooperate with Permit Officer to oversee and assure compliance with all aspects of NOC’s river permits and any other regulatory bodies’ rules and regulations
    • Uphold NOC's standard of safe, fun and efficient trips 

    Other duties as assigned

    Qualifications

    REQUIRED

    • River knowledge, skills and abilities necessary to perform job responsibilities
    • High school diploma or GED equivalent
    • High level of whitewater rafting experience and expertise 
    • Must possess a valid driver's license with a clean driving record
    • Possess or quickly be able to obtain the following licenses and certifications: 
      • Current CDL license with passenger and air brake endorsements
      • Current First Aid and CPR certification

    PREFERRED

    • ACA Swiftwater or Rescue 3 certification
    • Previous experience as a NOC Guide or Trip Leader
    • Four year college degree 

    Applicants should:

    • Be focused on the guest experience
    • Be dependable and accountable
    • Be flexible
    • Be efficient with time management and able to meet meet deadlines
    • Be a self starter and able to prioritze workload
    • Demonstrate tact, poise, diplomacy, professionalism
    • Be a team player
    • Sustain productive work with, at times, little supervision
    • Have a passion for the outdoor industry and leading an outdoor lifestyle
    • Be detail oriented, highly organized and be able to take direction
    • Have strong social skills and an assertive personality
    • Embody and exemplify NOC Core Values and Standards of Conduct

    PHYSICAL DEMANDS

    • Must be physically capable of maneuvering rafts both on the water by steering and guiding and on land by carrying and lifting
    • Applicants should be able to lift 50lbs repetively
    • Applicants should be comfortable sitting in raft for long periods of time and standing for long periods of time as well as able to bend, stoop and twist
    • Applicants should be comfortable working outside in varying weather conditions (heat, cold, wind, rain)

     

     

    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.


    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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