Nantahala Outdoor Center

  • Manager, Recruiting & Leadership Development

    Job Locations US-NC-Bryson City
    Year Round
    Job ID
    Human Resources
  • Overview

    For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: Lead by Example, Service Before Self, Do the Right Thing, Work Hard/Play Hard and Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.


    NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.


    Job Summary


    Come join NOC in an exciting key role as the Manager of Recruiting and Leadership Development! This very dynamic position and comes with a high level of responsibility and accountability to the success of the entire organization. It has the freedom to make key decisions and has a strong voice across the organization with the ability to impact positive organizational and cultural change.This role is responsible for overseeing all recruiting efforts, managing the candidate experience, supporting all HR operations/functions and handles most aspects of NOC Wesser Campus staff housing. The ideal applicant will have a passion for the outdoors, are excited about impacting and growing the NOC team, have a strong attention to detail and excellent communication skills. 


    This position reports to the HR Manager and works closely with the management teams and Directors. This is a full-time, benefits eligible position. In general, this is a 40 hour/week position however, during peak recruiting season (Feb - May), overtime may be necessary to complete all functions of this position.  


    **For this position, we are requiring that all applicants submit a resume and cover letter.**


    Recruiting & Hiring

    • Interview, hire and onboard all NOC River Guides
    • Develop staffing plans in coordination with hiring managers
    • Assist and train hiring managers on all aspects of the hiring process
    • Help to coordinate and oversee all processes associated with interviewing, hiring and onboarding employees
    • Manage NOC's international hiring program through selected company
    • Work with HR Manager to plan and conduct beginning of season orientations and other year round orientations for key staff to ensure each are onboarded properly
    • Develop and maintain working relationships with universities and colleges
    • Set expectations for timely and effective communication with all applicants and hold hiring managers to standards consistent with expectations
    • Coordinate and manage NOC's Guide School, conduct interview with potential candidates and collect Instructor feedback on each to determine company fit, skills and abilities
    • Help to ensure compliance with onboarding paperwork(i.e. Form I9, work permits)
    • Assist HR Manager with other aspects of the hiring and onboarding processes


    • Serve as Account Administrator for NOC's talent acquisition software (iCIMS)
    • Ensure brand standard consistency across all applicable recruiting platforms
    • Gather content and publish a seasonal bi-weekly NOC newsletter
    • Coordinate and help plan staff events 
    • Provide feedback to hiring managers in regards to job descriptions, revise as necessary to create consistency
    • Post open positions in all appropriate and relevant channels that are utilized by NOC Recruiting
    • Work in conjunction with Marketing to create recruiting materials (ie. flyers, hand-outs, rack cards and recruiting swag)
    • Help create a fun working environment by planning, scheduling and determining fun outings and events for NOC staff
    • Support HR Manager in any necessary disciplinary action or investigations
    • Manage and respond to all email communication that comes in through

    Staff Housing

    • Oversee and manage all housing processes including, but not limited to, housing assignments, clean-ups and inspections
    • Coordinate with Repair and Maintenance team to ensure any housing maintenance issues are reported and resolved in a timely manner
    • Hire and manage housing Mayors
    • Work with Mayors to ensure staff are following housing rules, guidelines and expectations

    Other duties as assigned



    • Valid drivers license with a clean driving record
    • Experience with MS Office programs


    • Four year college degree
    • Previous recruiting, administrative or HR experience
    • Prior experience working at NOC or a deep familiarity with NOC culture
    • Previous experience with iCIMS or similar talent acquisition software
    • Previous experience with ADP or similar time and attendance software

    Applicants must:

    • Have excellent written and spoken communication to convey a clear message to audience
    • Generate creative solutions for employee issues that arise 
    • Understand basic legal hiring/HR guidelines and how it pertains to the functions of the Recruiter
    • Have exceptional interpersonal skills with the ability to engage and earn respect
    • Must demonstrate complete professionalism, discretion and confidentiality at all times
    • Be able to prioritize multiple projects, recommend solutions and perform under high pressure and imposing deadlines
    • Have high ethical standards and an ability to maintain confidentiality at all times
    • Be efficient with time management and able to meet deadlines
    • Be a self-starter and able to prioritize workload
    • Sustain productive work with little supervision
    • Have a passion for the outdoor industry and leading an outdoor lifestyle
    • Be detail oriented, highly organized and be able to take direction
    • Have strong social skills and an assertive and accessible personality
    • Embody and exemplify NOC Core Values and Standards of Conduct

    Physical Requirements and Environment

    • Must be able to lift 30lbs
    • Must be comfortable sitting for long periods of time
    • Must be able to bend, stoop, twist and climb ladders
    • Must be comfortable working in an indoor office environment
    • Must be willing and able to participate in the Guide School program as necessary to the hiring process
    • Must be adaptive and reactive to changes in technology and use of new programs


    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.


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