Nantahala Outdoor Center

  • Grove Park Inn Retail Associate - Part Time

    Job Locations US-NC-Asheville
    Year Round
    Job ID
    2016-1050
    Category
    Sales
  • Overview

    For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, and provides unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our five core values: Lead by Example, Do the Right Thing, Service Before Self, Work Hard-Play Hard, Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

     

    Employment opportunities, with NOC, offer rare opportunities to work in beautiful locations, grow skills and share passion with others for active outdoor recreation. Ideal candidates are leaders in both the outdoors and the work place and wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

     

    JOB SUMMARY

     

    Retail Associates at NOC's Grove Park Inn store provide our guests with an extraordinary customer experience by sharing their passion for the activities and products that NOC promotes and sells. Ideal candidates for this position are enthusiastic about the outdoors, passionate about customer service, and committed to NOC's Core Values:  Lead by Example, Service Before Self, Do the Right Thing, Work Hard/Play Hard and Make It Happen.

    This is a part-time position and reports the Store Manager. We are looking for applicants that are able to join our team on a part-time and seasonal basis. Ideal applicants will be able work weekends, evenings, and holidays. 

    Responsibilities

    • Ensure extraordinary guest experiences with enthusiasm and attention to detail
    • Politely greet and proactively assist all NOC guests that visit the store
    • Offer accurate product information and make product suggestions to guests based on individual guest needs
    • Process Point of Sale (POS) transactions accurately, efficiently, and in accordance with established NOC policies and procedures
    • Promote the various adventure activities that the NOC has to offer, as well as provide information about the various outdoor activities available in our surrounding region
    • Assist with product merchandising, stocking the sales floor, and other projects as directed
    • Maintain store visual appearance and personal appearance standards
    • Communicate with management staff to resolve store issues in a timely manner
    • Facilitate a positive team dynamic amongst operations staff
    • Other duties as assigned

    Qualifications

    PREFERRED

    • Prior experience working in a retail setting 
    • Prior experience working in a resort setting
    • Cash handling experience 
    • Enthusiastic and knowledgeable about the outdoor adventures and products that the NOC promotes and sells
    • Knowledge of Lightspeed retail POS system

    Applicants must:

    • Be punctual, dependable, and proactive in communicating work availability 
    • Be able to function as a team player, take direction, and also work independently
    • Be willing to learn about new products and the adventure offerings local to our region
    • Be comfortable in a fast paced and dynamic environment
    • Be effective at communicating with coworkers
    • Be willing to take ownership of the work you do
    • Be respectful of and ahere to NOC Employee Handbook and Store specific policies

    Physical Demands and Working Conditions:

    • Ability to stand for long periods of time
    • Comfortable climbing ladders and stairs 
    • Ability to stoop, bend, twist
    • Must be able to lift 40lbs
    • Must speak clearly and concisely 
    • Comfortable working in a guest facing position

     

     

    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

     

    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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