Nantahala Outdoor Center

  • Assistant Manager - Ocoee River

    Job Locations US-TN-Ocoee
    Job ID
    2016-1035
    Category
    Adventure
    Job Classification
    Seasonal
  • Overview

    For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: lead by example, service before self, do the right thing, work hard/play hard and make it happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

     

    NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

     

     

    Job Summary

     

    Join NOC's Ocoee River team as the Assistant River Manager! In this position you are responsible for building relationships, effectively communicating with your team and executing administrative, logistical and operational duties for the Ocoee River Outpost. 

     

    NOC's Ocoee River Outpost is located in Ocoee, TN. The Ocoee is a fun and fast paced work environment. Since the Ocoee is a dam released river it operates on the same weekly schedule throughout the duration of the season. Due to the river schedule it is common for our Ocoee team to take advantage of their days off to paddle, raft and hike together. 

     

    This position is classified as summer seasonal and reports to the Ocoee River Manager. This position has an anticipated start and end date of mid March until the end of October. Do to the seasonal nature of the business hours vary from week to week. 

     

    The Ocoee Assistant River Manager will supervise a variety of positions including, but not limited to: Trip Leaders, Guides, Guide Trainers, Drivers, Photographers, Retail Personnel and Head Guides.

    Responsibilities

     

    Administrative/Logistic duties to include:

    • Implement the long-term plan and vision for the river operation.
    • Budgeting –closely track and monitor expenses, especially labor.
    • Set and hold firm to the standards and expectations for the Ocoee
    • Ensure compliance of all government and other regulatory bodies’ rules and regulations.
    • Oversee all aspects of the daily guide/trip work schedule. In cooperation with the Manager, the Assistant River Manager must make equipment adjustments in Resmark in accordance with availability and booking needs to ensure adequate resources are available throughout the day.
    • Shares in responsibility for ordering, purchasing and maintenance of facilities, equipment and supplies necessary to the Operation.
    • He/she must be familiar with and uphold safety and emergency requirements of NOC. The Assistant River Manager will work with the Manager to ensure compliance with the regulations of various governing agencies.
    • Assign daily opening and closing duties for Operation and insure equipment is being properly cared for of and labor is monitored closely.
    • Work closely with Group Sales to ensure that each NOC group is taken care of to the highest of NOC standards.
    • Handle all ADP time and attendance on a weekly basis. Ensure staff members that are having excessive time overages are handled properly.
    • Drive the bus, load boats, guide river trips and fill in where needed in the operation.

     

    Relationship Building:

    • Develop and maintain key relationships with all governing and permitting agencies as well as local connections that are key to running an efficient operation.
    • Hold the highest level of standards to ensure NOC guests continue to expect the highest levels of quality service and professionalism from start to finish.
    • Ensure a positive team dynamic amongst river staff.
    • Manage and maintain a healthy community for guides while at work.
    • Ensure all precautions are taken into consideration when evaluating any operational or on water issue to satisfy the NOC standard of safe, fun and efficient trips for both Guests and Guides.  

     

    Communication:

    • Clearly communicate with Guides, other NOC Departments and individuals both internally and externally to provide smooth daily operations and a healthy culture amongst staff.
    • Communicate to identify the resource needs for the river, understanding that other profit centers may take precedence for the greater good of the company.
    • Update interpretive plans and implement guide testing to deliver on the NOC brand promise.
    • Communicate and work closely with the Operations Resource Analyst and other River Managers to ensure that availability and resources are adjusted appropriately to drive maximum efficiency/profit for the NOC.
    • Regularly communicate expectations to all staff and annually have a one on one with all seasonal staff in regards to their performance.

    Qualifications

    REQUIRED

    • River knowledge, skills and abilities necessary to perform work assignments of the river operations 
    • High school diploma or GED equivalent
    • High level of whitewater rafting experience and expertise 
    • Must possess a valid driver's license with a clean driving record
    • Possess or quickly be able to obtain quickly and efficiently licenses and certifications required by statute or regulation: 
      • A current CDL with passenger and air brake endorsements
      • AWFA and CPR certification or a higher level of First Aid/CPR training

    PREFERRED

    • ACA Swiftwater or Rescue 3 certification
    • Previous experience as a NOC Trip Leader

    Applicants should:

    • Be focused on the guest experience
    • Be dependable and accountable
    • Be flexible
    • Be efficient with time management
    • Demonstrate tact, poise, diplomacy, professionalism
    • Be a team player
    • Sustain productive work with, at times, little supervision
    • Have a passion for the outdoor industry and leading an outdoor lifestyle
    • Be detail oriented, highly organized and be able to take direction
    • Have strong social skills and an assertive personality
    • Embody and exemplify NOC Core Values and Standards of Conduct

    PHYSICAL DEMANDS

    • Must be physically capable of maneuvering rafts both on the water by steering and guiding and on land by carrying and lifting
    • Applicants should be able to lift 50lbs repetively
    • Applicants should be comfortable sitting in raft for long periods of time and standing for long periods of time as well as able to bend, stoop and twist
    • Applicants should be comfortable working outside in varying weather conditions (heat, cold, wind, rain)

     

    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.


    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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