Nantahala Outdoor Center

Gatlinburg Retail Associate - Part Time

Job Locations US-TN-Gatlinburg
Year Round
Job ID


For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: Lead by Example, Service Before Self, Do the Right Thing, Work Hard/Play Hard and Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.


NOC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.



Job Summary


Looking for passionate and energetic individuals that share a love for the outdoors and are excited to meet our guests needs. Come join our team at one of the industry leaders in Outdoor Adventure at NOC's Great Outpost in downtown Gatlinburg, located right next to the Great Smoky Mountain National Park. As a Sales Associate, you will become an expert in all of our products, apparel, gear and adventure offerings, and be able to provide our guests with in depth knowledge of the Great Smoky Mountain National Park and surrounding trails.


This position reports to the Store Management team and is a part-time year round position with NOC. Ideal applicants will be available to work weekends, evening and holidays and hours and schedule will fluctuate based on business demands. Retail Associates have access to all of NOC's outdoor activities, gear, apparel, and footwear at special discounted rates, plus free/discounted access to several local area attractions.



  • Discover guest needs through engaging and inspiring interactions, and providing viable solutions for each guest
  • Meet or exceed sales goals
  • Maintain/create a visually appealing presentation with products/signage
  • Ensure all product is fully stocked at all times
  • Maintain store cleanliness standards at all times
  • Learn all aspects of the role, products & services offered by NOC
  • Learn the local area, National Parks, and hiking trails to assist with the providing guests with needed information
  • Process sales accurately and timely
  • Sample food & beverage products to guests, as needed





  • Basic computer skills to operate our POS/Inventory system
  • Must be 16 years of age or older


  • 2 years Retail experience
  • 2 years Sales experience - knowledge of sales process from initiation to close and tracking and following up on leads
  • 2 years outdoor gear experience -  outdoor apparel, footwear, camping and hiking gear

Applicants must:

  • Be self-sufficient and work independently as well as contributes to team effort by accomplishing related results 
  • Have excellent verbal communication skills
  • Be able to demonstrate patience and enthusiasm while communicating NOC's guests
  • Be able to work accurately under stress and pressure to meet competing deadlines
  • Be able to multi task several projects at once
  • Have tenacity to handle rejection and continue on with a positive attitude when reaching next potential customer
  • Basic computer skills to operate our POS/Inventory system
  • Helps customer make selections by building customer confidence;
  • Have a strong attention to detail and organizational skills
  • Ability to communicate effectively by using active listening skills and able to convey information, suggestions and inspiration to guests.

Physical Requirements and Working Conditions:

  • Must be able to stand/walk on your feet for several hours at a time
  • Keep or regain the body's balance or stay upright when in an unstable position
  • Be physically active for long periods without getting tired or out of breath.
  • Constant use hands/arms/upper body to handle, control, or feel objects, stock merchandise, move displays, etc.
  • Must be able to lift 15 pounds unassisted
  • Able to walk up and down up to 20 stairs at a time, several times a day, while carrying up to 5 pounds
  • At times you may be required to work outdoors, and must dress appropriately for the current weather conditions
  • See details of objects a few feet away and to see differences between colors, shades, and brightness
  • Available to work nights, weekend and holidays



The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.


The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.


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