Nantahala Outdoor Center

  • Contact Center Representative - Wesser Main Campus

    Job Locations US-NC-Bryson City
    Job ID
  • Overview

    For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as providing unmatched retail service, food service, lodging, and trip planning services. Behind NOC's rapid growth are our staff’s commitment to our five core values: Lead by Example, Service Before Self, Do the Right thing, work hard/play hard and make it happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.


    NOCC career opportunities offer prospects rare opportunities to work in beautiful locations, to grow their skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the work place that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the great outdoors. If this sounds like you, we hope you'll apply to join the NOC team.




    We are looking for Contact Center Representatives to join our team for start dates in April and May. As a Contact Center Rep, you are the first line of communication with our guests. In this role, you will help to guide our guests in their decision to the adventure or experience that best suits them. 


    Reasons why you should come work with us?

    • You get paid to go on the river and enjoy all the adventures NOC offers while growing your knowledge of NOC products
    • You get to work for an awesome outdoor adventure company
    • You'll enjoy a relaxed work environment
    • You get to sell adventure
    • You can create a lasting first impression for our guests
    • You are close to the action but not in the middle of it
    • And you have access to all the amazing perks NOC offers to seasonal employees

    In this seasonal position, Represenatives can usually expect to receive 30-40 hours/week working in a call center environment. Some Representatives will have the opportunity to work face to face with our guests at lodging check-in. Due to the seasonal demand of our business, we are looking for applicants that are available for a minimum of 3 months.  


    • Developing rapport with guests via phone and online chat to ensure the best possible NOC itinerary to meet their needs, including activities, clinics, instruction and lodging 
    • Providing knowledge to enhance the guest experience, including sharing information about NOC experiences: driving directions, what to bring, shopping, dining, lodging options, NOC events, activities and entertainment
    • Understanding the details of the varying activities and departments to best respond to guests’ questions and redirect calls as necessary
    • Other duties as assigned 




    Applicants should have:

    • Great communication skills
    • A strong sense of guest services and enthusiasm for sharing outdoor activities with others
    • An interest in learning about all NOC offerings
    • Professional phone and online chat manners
    • A friendly, courteous and patient demeanor
    • Ability to work well in a team environment
    • Stong sense of timeliness
    • Creative problem solving abilities
    • Ability to learn new concepts and systems
    • Good computer skills

    Applicants should be:

    • A team player
    • Informative
    • Compassionate
    • Even keeled
    • Hard working
    • Timely - must be clocked in, logged in and phone ready at starting time
    • Able to speak clearly and concisely
    • Comfortable with sitting for long periods of time


    Preferred Experience:

    Prior experience with guest service and/or sales is ideal but not necessary.

    No previous outdoor experience is required, but a passion for helping guests is! 



    The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

    The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.


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